Refund policy

We want the trouser to fit. If it doesn't, you have 7 days from delivery to exchange it or send it back.

Exchanges
Size exchanges are free within 7 days of delivery. Email sloomindia@gmail.com with your order number and the size you need. We arrange a reverse pickup at no cost to you and dispatch the replacement once the original reaches us, subject to that size being in stock. One free exchange per order.

Returns
Returns for a refund are accepted within 7 days of delivery. We arrange the reverse pickup. A pickup charge of Rs. 200 is deducted from change-of-mind refunds. Nothing is deducted if the trouser arrived defective, damaged or was the wrong item.

Condition
Items must be unworn and unwashed, with all tags and the Lot No. tag attached, in the original packaging. Trousers that have been hemmed, altered or tailored cannot be returned or exchanged. Parcels sent back without first requesting a return will not be accepted.

Damaged or wrong items
Please check your order on delivery. If anything is defective, damaged or not what you ordered, email sloomindia@gmail.com within 48 hours with photographs. We will replace it or refund you in full, including shipping.

Refunds
Once your return reaches our facility in Bhilwara we inspect it and confirm by email. Approved refunds are issued within 7 business days to the original payment method. Cash on delivery orders are refunded by bank transfer or UPI to the details you provide. Your bank may take a further 3 to 5 days to post the amount.

Pincode serviceability
If our courier cannot arrange a pickup at your pincode, we will ask you to ship the parcel to us and will reimburse the courier charge against a receipt.

Return address
SLOOM Returns, Rangreeti Textiles Private Limited, 55-56, The Greens, Near Over Bridge, Bhilwara, Rajasthan 311001.

Questions about a return: sloomindia@gmail.com